Refund policy

Return & Refund Policy

Last Updated: February 22, 2026

At Sellizo (owned and operated by ChaCha MiD Limited), we stand behind our products. If you are not 100% satisfied with your purchase, we offer a transparent and simple return process. Our policy is fully compliant with U.S. consumer protection standards.

Returns at a Glance

  • Return Window: 30 days from the date of delivery.
  • Return Shipping Cost: 100% FREE (Prepaid label provided).
  • Restocking Fee: $0.00 (No hidden fees).
  • Condition: Original received condition (with tags/packaging).
  • Refund Processing: Within 7 business days of arrival at our facility.

1. Return Eligibility

To qualify for a return, your item must meet the following criteria:

  • The request must be made within 30 days of the delivery date.
  • The item must be in the same condition that you received it (unused for new items, or in the original state as described for open-box items).
  • All original packaging, manuals, and accessories must be included in the return shipment.

2. Reasons for Return

We accept returns for Любой reason, including:

  • Defective or Damaged Items: If the product arrives non-functional or damaged.
  • Incorrect Item: If you received a different product than what you ordered.
  • Customer Remorse (Change of Mind): If you simply decided you no longer want the item. (Return shipping is still free for these cases).

3. How to Start a Return

We have made the process as simple as possible:

  1. Contact Us: Email support@sellizoe.com or use our Contact Form with your order number.
  2. Receive Label: Once your request is logged, we will send a prepaid return shipping label to your email address within 24 hours.
  3. Pack & Ship: Print the label, attach it to your package, and drop it off at any authorized carrier location (USPS, UPS, or FedEx).

4. Refunds & Processing Time

  • Inspection: Once your return is received at our Pennsylvania facility, it will be inspected within 2 business days.
  • Approval: We will notify you via email regarding the approval of your refund.
  • Payment: Approved refunds are credited back to your original payment method within 7 business days.

5. Contact & Return Center Information

All returns are processed locally at our dedicated operational facility in Pennsylvania. Please ensure the RMA number is included on the label provided by our support team.

Business Name: ChaCha MiD Limited
Email: support@sellizoe.com
Phone: +1 (412) 598-5129
Return Warehouse Address:
137 Arjay Dr, Lower Burrell, PA 15068, USA