After you place an order, you’ll receive an order confirmation email. When your order ships, we send a shipping confirmation email with tracking. If you can’t find your emails, check your spam folder or contact us.

If your order has not shipped yet, we’ll do our best to help. Contact us as soon as possible with your order number. Once an order is shipped, cancellation is not possible.

Contact us immediately. If the order hasn’t shipped, we can often update the address. If it has shipped, carrier reroutes may not be possible. Any returned-to-sender packages may incur return shipping costs.

We typically do not include a paper invoice inside the package. Your email confirmation acts as your receipt. If you need documentation for your records, contact us and we can provide it.

Most orders are processed within 1 business day. Once shipped, you’ll receive tracking by email.

Yes. Tracking is provided on shipments. You’ll receive a shipping confirmation email with tracking details.

Standard delivery within the contiguous U.S. typically takes 2 to 8 business days. The checkout page provides an estimated delivery window based on your location.

Yes. All orders are physically stored and dispatched from our local Pennsylvania facility located at 137 Arjay Dr, Lower Burrell, PA 15068.

First, check around your property, mailbox, and with neighbors. Then contact the carrier with the tracking number. If you still can’t locate it, contact us — we’ll assist you with next steps.

We offer a 30-day return window with 100% Free Return Shipping. Please refer to our Return Policy for the most up-to-date rules and timelines.

Contact us via Contact Support and include your order number. We will provide a prepaid return label and instructions for shipping the item back to our Pennsylvania facility.

Once approved, refunds are issued back to the original payment method within 7 business days.

Contact us as soon as possible with photos of the item and packaging. We’ll review and help resolve the issue with a replacement or refund.

If it doesn’t fit or you changed your mind, contact us to review return options. Return shipping is free, provided the item is returned in its original condition.

No. We exclusively sell authentic products. We have a zero-tolerance policy for counterfeit goods. Our transparency and reputation are backed by over 4,300+ successful sales on eBay with a 98+% positive feedback rating. You can read more about our strict sourcing and inspection standards here: Product Authenticity & Sourcing.

“Open Box” means packaging was opened for inspection. Contents are verified and the condition and included items are disclosed on the product page.

Not always. Each product page clearly states the condition (New / Open Box / Customer Return) and what’s included.

Warranty availability varies by brand and condition. If a manufacturer warranty applies, it is usually handled directly by the brand and may require registration.

Use our Contact Support page or email us at support@sellizoe.com. Please include your order number for faster help.

We accept all major credit cards (Visa, Mastercard, Amex, Discover) as well as secure digital wallets like PayPal and Apple Pay.

Currently, we ship exclusively within the United States to ensure the most reliable delivery times and service quality for our domestic customers.